Fresh Path Cleaning Solutions – Privacy Policy
Latest update November 2025
Fresh Path Cleaning Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, request a quote, or receive our cleaning services.
By accessing our website or submitting your information, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We collect information in the following ways:
A. Information You Provide to Us
This includes information you share when you:
- Request a quote or service estimate
- Book an appointment
- Submit an online form
- Contact us directly
- Sign up for recurring service
This may include:
- Name
- Email address
- Phone number
- Service address
- Details about your home or business
- Service preferences
- Access instructions (lockbox code, door code, etc.)
- Payment information (processed securely through third-party providers; we do not store full card numbers)
B. Automatically Collected Information
When you visit our website, we may collect:
- Device information (browser type, IP address)
- Cookies that help improve your user experience
- Pages visited and time spent on site
This information is used solely for analytics and site improvement.
How We Use Your Information
We use your information to:
- Provide cleaning quotes and estimates
- Schedule and complete services
- Communicate appointment reminders
- Improve our services and customer experience
- Send invoices and payment confirmations
- Respond to customer inquiries
- Maintain internal records
- Enhance website functionality
- Provide service-related updates or promotions (you may opt out anytime)
We do not sell your personal information. Ever.
Appointment Access Information
If you provide access details such as:
- Door codes
- Garage codes
- Lockbox combinations
- Key handling instructions
We store this information securely and use it only for the purpose of your cleaning appointments.
You may request removal or update of access details at any time.
Payment Information
All payment information is processed through trusted, PCI-compliant third-party providers.
We do not store full credit card numbers on our systems.
Recurring service customers may choose to securely store payment details with our payment processor for auto-pay purposes.
How We Protect Your Information
We take your privacy seriously. We use:
- Secure encrypted software
- Restricted employee access
- Confidentiality agreements
- Non-disclosure and non-solicitation contracts
- Secure internal storage procedures
Your information is only accessible to authorized staff who require it to perform job-related duties.
Sharing Your Information
We only share personal information when necessary to:
- Process payments
- Send automated reminders
- Fulfill service operations
- Comply with legal obligations if required
We never sell or trade your information to external marketers or unrelated third parties.
Your Rights
You may request at any time to:
- Review your stored information
- Update or correct your information
- Delete your customer profile
- Opt out of marketing messages
- Disable cookies (via your browser settings)
To make changes, email us at:
📧 [email protected]
Children’s Privacy
Our services and website are not directed toward individuals under the age of 18.
We do not knowingly collect information from minors.
External Links
Our website may contain links to third-party sites.
We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy to reflect business changes or legal requirements.
Updates will be posted with a revised “Effective Date.”
Contact Us
If you have questions about this Privacy Policy or how your information is handled, you may contact us:
Fresh Path Cleaning Solutions
📧 [email protected]
📞 904-994-7421
🌐 www.freshpathclean.com
📍 Serving Jacksonville & Northeast Florida